Customer Support
Can I Help You?
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- The purchased font does not appear in the My Fonts list in the app.
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It may take up to 5 minutes for the purchased product to be registered after payment. If the font does not appear immediately after purchase, please ensure that your app is up to date and try restarting the app. If the font still doesn appear after some time, please contact customer support (1:1 inquiry, chatbot, or hotline) with the font name you purchased, and we will assist you promptly.
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- Is mobile font a subscription-based product?
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Fonts purchased within the Sandoll Cloud mobile app are available for use for one year with a one-time payment, and there is no automatic renewal upon expiration after one year.
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- Mobile fonts supported apps
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Fonts installed from SandollCloud Mobile app can be used in specific apps below.
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- I purchased two fonts with different weights, only one is being applied in KakaoTalk.
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According to the settings in KakaoTalk, when there are two or more active font weights (thicknesses) for a single mobile font, only one weight will be randomly displayed.
Though it may be inconvenient, it is recommended that you install and use only the weight you desire from the SanDollCloud app.
(My Fonts > Click the arrow (▶) next to the font name Select and activate only the desired weight)
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- How to use mobile fonts in KakaoTalk
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After installing the font you want to use from the Sandoll Cloud mobile app, go to [ KakaoTalk > Settings > Display > Font > OS font ] and select the font you want to apply to KakaoTalk.
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- How to uninstall the font files
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To delete fonts installed via the SanDollCloud mobile app: - Open the SanDollCloud mobile app. - Find the font you want to delete and uncheck the checkbox on the left side. - The font will be deleted from your device. Alternatively, on iPhone: - Go to Settings on your iPhone. - Navigate to General -> Fonts. - Find the font you want to delete and tap on it. - Tap Remove to delete the font from your device.