If Cloud Bridge is not responding on Mac OS, please follow the steps below:

Step 1: Go to Applications > Utilities > Activity Monitor

- Force quit the atsd item.
Step 2 : Go to Applications > Utilities > Terminal

- Command: sudo atsutil databases -remove
- Press Enter after executing the command, then enter your Macs password (no characters will appear as you type) and press Enter again.
- Close the Terminal window.
Step 3 : Restart Cloud Bridge.

If the issue persists after following these steps, please retry from Step 1.

If you purchased a product while Cloud Bridge was running, youll need to log out and log back in for the changes to take effect. Please log out of Cloud Bridge, then log back in to see the fonts you purchased.

Works completed with the fonts of the appropriate subscription during the duration can still be maintained and used as they are even after the expiration of the period. However, new creations using the fonts are not possible. If new creations are needed, you can repurchase the appropriate product and use it.

If you have an appropriate subscription product, you can deliver work completed with the fonts of that product to clients during the duration of the subscription.

Sandoll Cloud does not directly provide font files as it is a cloud service. For embedding services that require font files (services where font files are directly or modifiedly embedded in electronic devices, home appliances, software, servers, websites, etc.), you need to purchase a separate license suitable for your intended use.

Through SandollCloud, all results produced can be freely used without worrying about license restrictions. For detailed information on the scope of use, please refer to the Font Usage Guidelines for each individual product at the bottom of the homepage. However, SandollCloud does not directly provide font files as it is a cloud service. For embedding services that require font files (such as electronic devices, home appliances, software, servers, websites, etc., where font files are directly or modifiedly embedded), you need to purchase a separate license suitable for your intended use.

Authentication is a service within Sandoll Cloud that verifies the legitimacy of a buyers font. Through this authentication banners and certificates, users can authenticate the validity of their font products and submit them when necessary. You can obtain it from My Page > License Management, and with the authentication number on the genuine certificate, you can check whether you have obtained a legitimate license on the genuine authentication page below:
https://www.sandollcloud.com/membership

You can directly extend the subscription for the product you are currently using as follows: My Page > Payment History > Verify the subscription you want to extend > Click on the Extend Payment button under the payment status.

To switch to a different product, you need to cancel your current subscription. For Basic/Smart monthly subscriptions, you can cancel the subscription, and from the next scheduled payment date, no further payments will be processed, and the subscription will expire. However, all Life products have a minimum 1-year contract, making it difficult to cancel before fulfilling the 1-year commitment.

Monthly subscription payments can fail due to card reissuance, exceeding the credit limit, insufficient balance, and other card issues. You can check the reason for the failed regular payment in My Page > Payment History. To resolve this, you can repurchase the product from the store page linked to by the Repurchase button.