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    • Can corporate members also purchase package or individual products?
      Corporate members can also purchase package products and individual products. If multiple employees will be using them, please note that one product is intended for one user. Therefore, adjust the quantity of the product in the cart according to the number of users and manage users through User Management button in My Page > License Management after purchase.
    • Do I need internet access to use the service?
      Yes, SanDolCloud operates fonts via internet servers, making it difficult to use in environments without internet access. While its possible to use it with a wireless internet (WiFi) connection, please note that font loading may be delayed if the signal strength is weak.
    • Adobe XD program Windows version is not compatible with Cloud Bridge.

      If the list of Sandoll Cloud fonts is not displayed correctly or if previews are not supported in Adobe programs, please check and adjust the following settings: Press Windows key + R on your keyboard to open the Run dialog, then type services.msc in the Open field and click OK. Double-click on the Windows Font Cache Service entry to open its properties. Check if the following settings are as follows: - Startup type for Windows Font Cache Service is set to Disabled, and Service status is set to Stopped: In this case, change the Startup type to Automatic, then click Apply, and finally click the Start button under Service status.


    • Cloud Bridge supported OS versions.

      For Windows, it is compatible with Windows 7 and later versions. For Macintosh, it is compatible with OS X 10.12 and later versions. (It may be difficult to provide full support for lower versions).


    • Is it possible to log in simultaneously from different PCs?

      There is no limit to the number of PCs where Cloud Bridge can be installed, but simultaneous logins are not possible.



      Therefore, if you have installed Cloud Bridge on computers A and B, you need to log out from computer A before logging in to computer B to use it.


      Additionally, Sandoll Cloud does not allow multiple users (2 or more) to access the same account simultaneously. If there are multiple users (n) who need to use the fonts, it is necessary to have an appropriate service plan for the number of users.

    • Sandoll fonts are not appearing in the font list of the editing program.

      Please check if the following apply: - Make sure the font you want to use is activated in Cloud Bridge (indicated by a blue checkmark). - Ensure that Cloud Bridge was running before launching the program you want to use the font in (programs like MS Office require Cloud Bridge to be running first for proper functionality). - Activated fonts are synchronized to the font list with the same name as in Cloud Bridge. Look for fonts starting with Sandoll. - Font names may appear in English depending on user-specified software settings. For example, Sandoll 제비 may appear as Sandoll Jebi. - Check the list of supported programs at the bottom of each product page to confirm compatibility. Please note that Sandoll Cloud is a cloud-based service that does not provide font files. If the program you e using only supports locally installed fonts and does not support cloud-based font services, you may not be able to use Sandoll fonts smoothly in that program.


    • The font appears to be broken in the file created with Sandoll Cloud.
      To maintain the fonts used in your work, you need to install Cloud Bridge on the PC you e using to check the work, activate the fonts youve worked with, and then view the files. Alternatively, you can save the work as a PDF and view it from the saved PDF without any font issues.
    • How do you view the TTF font list in Cloud Bridge?

      1. Click on the TTF tab at the top of the full font list. The default state of the full font list is OTF.
      2. Fonts provided in the TTF tab will have TTF appended at the end of the font name, making it easy to distinguish.

    • I want to create my own favorite font bookmark list.

      1. Click the [+] button in the left bookmark category of Cloud Bridge.
      2. Double-click the newly created bookmark and enter the desired title.

      Drag the font you want to use from the full font list to the bookmarks, or right-click on the font name in the full font list and select Add to bookmarks.

    • Would it be compatible with the program I’m using?

      The supported programs compatible with SandollCloud can be found at the bottom of each product page under Supported Programs.